Question

6. You are the new administrative assistant in an established dental office. You notice some current infection control practices that are not quite up to the CDC standards.

a. How do you address these lapses?

7. A new patient to the office appears apprehensive about sitting in the dental chair. She states that she has a germ phobia that has prevented her from seeking regular dental care.

a. What do you say to the patient about the office infection control practices and policies?

8. Two new clinical assistants have just been hired in the office. One is the graduate of an accredited dental assistant program, and the other is an on-the-job (OTJ) trained assistant with 10 years of experience. You want to be certain they are aware of the office policies on infection control and have the latest information on infection control. The OJT assistant says she does not need this information since she has worked for 10 years.

a. What should your response be?

b. Should both assistants receive the same information, although they have varying backgrounds?

9. What are the deterrents to fraudulent insurance billing?

10. What help to ensure successful, accurate dental claims processing?

Answer 1

Answering the first question as HOMEWORKLIB Guidelines:

6. The administrative assistant has noticed that certain infection control practices are not as per the CDC standards. In such a scenario, to address the lapses, the administrative assistant needs to do the following:

· Call a round table meeting of the process owners and the primary stakeholders

· Discuss the compliance lapses

· Conduct a root cause analysis and Why-Why analysis to identify the primary reasons behind the lapse

· Discuss interventions to solve the root cause

· Once the compliances have been adhered to , an independent audit team can be hired to monitor the adherence in the company