Question

The goal of this Paper is to describe how you would implement a major program of organizational change as if you were a senior leader of the company Apple, using one of the following approaches: Just Pick One! a) Total Quality Management Initiative (TQM) b) Six Sigma c) Continual Quality Improvement (CQI) d) Organizational Learning e) Kaizen f) Systems Thinking The requirements for your paper are: • Research the initiative you select and the business. What is at issue here is how to affect large scale organizational change. What is the company you selected doing in this regard? • Answer/address these questions: a) What is meant by TQM, Six Sigma or CQI? b) What specific goals do you hope to achieve with this program? For example, improve Return on Investment, Market Share, reduction in errors, etc c) How will these goals be measured? d) How will the program be implemented? e) How will the company be structured to achieve these results? f) How will “buy-in” by the employees be gained? g) What is the role of leadership/management in the implementation of TQM? h) Discuss the implications for organizational culture • Specific, real world examples are preferred where possible (discovered by research). For example, how did a company like Continental Airlines restructure themselves? How do these examples reflect concepts we are studying? If you must make assumptions to supplement the material you find, if insufficient real world examples exist, then please identify when you have done so. Please take your time with this and I will make sure to rate it will thank you!

Answer 1

Total Quality Management Initiative (TQM) –

As the name suggest, TQM is all about attaining the quality from all segments of work such as product, service, employees and the culture of an organisation. All people in the organisation participate towards achieving the long-term success. The main Goal of TQM is customer satisfaction.

Principles of TQM are as follows –

• Customer focus
• Perpetual improvement
• Team building and team efforts
• Quality in every task
• Organisational culture

TQM implementation is the main task that must be done very smartly. If applied correctly it will reduce the cost of production, inventory management, customer satisfaction, self-motivated employees, positive culture, etc.

Leadership plays an important role in TQM execution. To ensure that our steps and process are leading towards the results we want, leaders guide and motivate employees in the direction towards achievement of the same. Once it is ensured that quality is being the criteria and efforts are put on, results would be measurable on the face of it. Internal audit and reconciliation of what is being planned and what are the actual results coming would also help in measuring the TQM performance.

To implement this, leaders needs to motivate the team efforts and encourage each to perform in a way his growth is associated with the growth of the Company. Some kind of incentive scheme along with recognition awards for best performer of the month, would encourage and motivate the positive competition among employees in the organization.

When the employees are involved in decisions made for them, they will put more efforts and creativeness towards the task as same being assigned to him with his consent and with his ideas. Employees involvement is the key to create real assets for the business.

Where the diversified people are engaged in an organisation who belongs to different background in terms of race, cast, religion, language, leaders plays an important role. As diversified people can bring in more talent, ideas and innovation in the system though they aren’t easy to manage. A team made of diversified people would put more efforts than the team of same background which may results in minority.

Therefore, formation of team is again not everyone cup of tea and hence the leader should form a diversified team to get the talent accumulated in right direction.

There was a time when Apple was in great financial loss, there was no strategy, no business plan, no survival ideas. Instead they were losing money. Then come a genius marketing person called Mr. Steve Jobs, who brilliantly executed the strategy for the come back of the Apply in the market. He organised a Campaign inviting the people who thinks and work out of the box and motivated and encouraged the people from different background to work with him for innovation. He has set of his designs, below which he rejects the applications which doesn’t match his standards. He was very strict and rigid to innovation and hardworking and willing to achieve this at any cost.

Another example would be British Airways, they successfully restructure their organisation for profitability and retrenched their employees, cost cutting and elimination of unnecessary cost and expenses. They planned towards innovation to compete globally in the innovative market and hence modernise their flights. The leader in this organisation behaves so transparent and get its employees ready by involving them in decisions and plans so that employees must be comfortable and adapt to change beforehand. His honesty leads to success.

Therefore, our study and real-world example have proved one fact for sure, to introduce any change within the organization, firstly employees must be taken in to confidence, ignoring them would be life time cost and failure. Once the employees are adapted towards the up coming change, implementing it would be easier and their support would help the organization to grow faster.