Question

You have been asked to prepare a Quality Management Planning Strategy for management and employees.

Using course materials and other resources, develop a strategy document with the following action items:

• Identify the overall Quality Management Process (.i.e.TQM, ISO 9000, Six Sigma) the company will use, and explain the rationale for such change. Be aware of industry requirements (i.e. service operations are different from manufacturing, and each process may offer specific advantages for a specific industry). Describe how you will implement the process in the company (make any necessary reasonable assumptions you need with the scenario, such as company organization or structure).
• Once you identify and explain the process, outline the specific tools and techniques the company will use for quality management. Consider the usefulness of all the charting and statistical quality metric techniques and identify which ones it should use.
• Develop a communications memorandum to the factory workers announcing these changes and explaining the value of them. Remember, quality management principles all focus on employee involvement and continuous improvement.

Answer 1

The TQM and Six Sigma are explained below:

TQM	Six Sigma
The Total Quality Management describes the success of the organization towards the customer satisfaction on the product and services.	The six sigma is a technique used for process improvement and it is mainly focused on the quality as that helps the company to minimize on the defect and improve on the performance.
It is a long term process as where the productivity plays a major role for the organization, when the demand increases the price decreases but it provide good quality to satisfy on the needs of the customer and their expectation.	The quality on full filling on the customer service is done through six sigma as that increase on the profit of the organization. The company had focused more on satisfying the customer on providing their needs and wants. The company had maximized on efficiency to exceed on their customer needs
The technology needs to be considered as a best in the workplace, to implement on the quality, the creativity and innovation plays a major role in the market for sustainability as where the product and service would be unique. So that improves on the quality profitability.	Using this tool it helps the company to be perfect in their process through measuring and removing on the defects. The company is focusing towards the Zero defects using six sigma to meet on their required specification.
The vision, mission of the business is an important factor needs to be considered, as where the purpose and scope of the business helps to determine on the success of the business.	A vision can be set by the business person and strategic planning can be done on identifying the strength, weakness, opportunity and threat, which helps the business to understand both internal and external standard of the organization.
The feedback on the product and service needs to be known and understood by the stakeholders, as that helps the company to increase on the quality. That can focus on the growth of company through different views and ideas of their stakeholder and their expectation.	The decision can be done to solve the problems on the defects that occur in the business, as that helps to increase on high productivity for the business person

The total quality management techniques are explained below:

Plan- It is the Planning Phase, it establish the objectives for the business.

Do- It is the Action phase, which implement on the plan of the business.

Check- It Compares on the result and identify on the achievement towards the objectives of the business.

Act- It Standardized on the procedure and fix that towards the growth of the organization.

A good relationship should be maintained with the organization and customer as to increase on the production and should build trust among the customers. The change needs to be accepted in the organization and it should be easy adaptable to increase on the quality of the organization. The diversity ratio needs to be increased so that the culture change can helps to increase on the consumption of the consumer in different location, so that it increases the performance of the business towards good profit for the organization. Only with TQM the business can focus more towards quality improvisation.

ISO 9000:

ISO is an international standard which assures on the quality, safety of the product and services of the company.

1. Quality plays a major role for the business, as where the brand image of the company increases toward the quality.
2. There will not be any complaint about the product and service of the company is it is ISO registered.
3. Timely delivery of the goods through ISO registration, so that the company increases its competitive advantage in the market and promote the brand.
4. The ISO registered companies will not provide on any defects on the product, as that proves on the effort the company takes towards quality and that increase customer loyalty.
5. Time and cost can be saved when the company registered with ISO, as it takes on the correct values towards assessment and improvement.