Question

What are the most important areas in crisis management in five full paragraphs.

Answer 1

The most important areas in crisis management are identifying the crisis and adopting a position to deal with the crisis, forming a crisis management team, establishing the guidelines and procedures for crisis management, communication and information sharing on crisis, monitoring the crisis and its impact, planning for prevention and anticipation of crisis.

Identifying the cause of crisis is foremost thing so that the factors leading to the crisis are known and the business or organisation can position itself to deal with the crisis. It helps to understand the crisis and explain it to the stakeholders so that collectively the company can take a position and formulate a strategy to deal with the crisis.

Another important area for crisis management is to form a team for crisis management with the relevant persons and experts who can provide support to deal with crisis. The different experts like legal, financial, marketing, public relations and human resources manager can have their role in crisis management depending on the type and extent of crisis. The crisis management team can conduct review, share feedback, train the team members to deal with the crisis.

The company can establish proper guidelines and procedures to deal with the crisis. During crisis, it is necessary their is clarity on roles and responsibilities as well as the processes to be followed during the crisis. The information to coordinate as well as offer or seek support should be readily available with the organisational members so that they can act quickly. The ways to find the causes and initiate actions like any investigations or tests should be clear to the team members in crisis.

Communication and information sharing is an area of crisis management that can convey the statements and situation to the public, customers and other stakeholders involved in the situation. The company or organisation needs to have a spokesperson or a designated person to address the crisis on behalf of the team and explain the situation, the company's stand and the steps being taken to resolve the crisis. This is important as it clears any doubts or anxiousness among the employees, customers or public and the organisation has the opportunity to explain its role in crisis management.

Monitoring the crisis and its impact are important to understand the effectiveness of the steps planned to deal with the crisis. The reaction of customers, employees and other stakeholders need to be observed and monitored. The crisis can be controlled and managed by responding to the concerns and issues as and when they arise and evaluating the impact of the various measures taken by the company to deal with the crisis.

Planning for prevention and anticipation of crisis is important so that the crisis is avoided by taking preventive measures. The management can plan and organise steps so that the employees and team members are accountable and responsible and they work in an organised manner so that any crisis situation does not occurs. The predictive methods should be used by the organisation to anticipate any crisis and plan beforehand to deal with the crisis situations. If a company or organisation manages a crisis well it shows the proactiveness and creates a positive influence about the company. .