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Q60 List and explain the requirements for total quality implementation. [4 Marks] DO NOT WRITE THE...

Q60

List and explain the requirements for total quality implementation. [4 Marks]

DO NOT WRITE THE ANSWER - USE WORD FORMAT.

NO PLAGIARISM IS REQUIRED.

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Answer #1

Total Quality Management is an organizational wide level effort which includes all the employees and necessary stakeholders to make a healthy climate that delivers quality aspects through continous improvement programs. The major requirement of TQM are:

  1. Clarify Vision, Mission and Values. ... This helps in setting expectations and understanding the organizational objectives which has to be aligned with the necessary quality principles
  2. Identification of the  Critical Success Factors (CSF) ... Every quality actions should be objective oriented and it should be measurable. This success factor determines the success of any quality programs.
  3. Develop Measures and Metrics to Track CSF Data. ...
  4. Identification of the  Key Customer Group or the focused area.
  5. Customer Engagement and Feedback. ...
  6. Develop Improvement Plan.

The TQM practices needed collaborative support from all employees, necessary funds and proper porject plan. It should done after proper assessment ( As Is study) and change management plays an important role. There should be quality spokes in organization and in every team who should monitor the activities.

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