Question

Choose one of them (job analysis or competency modeling) and explain why your choice is more appropriate for WestJet(KSAO).

Identify and define only one competency for WestJet team leader (there could be quite several) and explain why you think it is needed for WestJet to meet the challenges posed by its tremendous growth.

Answer 1

Answer:

WestJet Airline Ltd is an Canadian airline organization which cater airline travel service to customers. This was founded in 1996, and now has around 14000+ employee for the public company. This I the second largest airline company in the Canada nation.

We choose job analysis and explaining our choice is more appropriate for WestJet (KSAO) because WestJet is emerging as a larger organization and it is currently at the position as second largest Canadian Airline in the Canada Nation. So for such larger company, it is very much essential and significant that the job analysis needs to be performed and reviewed so that we can judge the adequacy and suitability of the job and people feel comfortable when they joined these roles. Fir larger organization, the job analysis needs to be performed so that one can be sure that all their jobs are suitable and effective for the WestJet Airline. This job analysis will help in creating better standards and common practices for the hob positions, job responsibilities, which can be used for job comparison as per the business needs.

One competency for WestJet team leader is organizing customer boarding / customer seating in the airline. This is needed for WestJet to meet the challenges posed by its tremendous growth because WestJet are organizing various flights in a day and the role of team leader is to ensure that all the guests or customers are organized systematically for the boarding in the airline and they do not face any inconvenience while eating in the airline. Thus we can ensure that WestJet can provide better services for their customer with the help of better skill set and competency levels of the employees.