Question

Questions for the following reading assignment: CMH: Ch. 9-11.

1. If you were in charge of a change management project in the company management, how would you prepare the senior management on effective ways of receiving feedback from other business partners? Use your readings to inform your response. 5 points.

2. In CMH, it discusses the organizational development levers. Which levers do you think would have the most impact on leading successfully through a change initiative? Explain your response. 5 points.

3. According to CMH, as a leader how would you moderate negative reactions among employees. 5 points.

4. CMH, “No matter how well prepared you thought you were there will be surprises- be ready to find them and respond accordingly! 5 points

Answer 1

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[Q] How would you prepare the senior management on effective ways of receiving feedback from other business partners?

Offering feedback to your partners and workers furnishes them with an observer's knowledge of how their presentation is advancing, just as guidance to take care of any issues. It very well may be seen that the individual giving the feedback in some way or another better than the individual accepting it, putting the beneficiary on the guard.

While receiving feedback from other business partners can be a fragile procedure, there's no questioning its incentive in assisting with recognizing issues and understand them. Senior management ought to oversee input in a positive manner with the goal that it can do what it's proposed to do: Help develop and improve your business.

It's likewise imperative to consider what aptitudes senior management has to get feedback, particularly when it is something you would prefer not to hear, and not least on the grounds that not every person is skillful at offering feedback. Feedback can fortify existing qualities, keep objective coordinated conduct on course, explain the impacts of conduct, and increment beneficiaries' capacities to distinguish and cure blunders all alone.

Preparing Senior Management Effectively for Receiving Feedback:

[A] Listening to the feedback given: This implies not intruding. Listening to the individual, and tuning in to what the other business partners are truly saying, not what they expect they will say. Senior management can ingest more data in the event that they are focusing on tuning in and seeing instead of being protective and concentrating on their reaction.

[B] Knowing about your reactions: Senior management non-verbal communication and manner of speaking regularly express stronger than words. Attempting to abstain from setting up obstructions. On the off chance that senior management look diverted and exhausted, that sends a negative message too. Mindfulness, then again, demonstrates that they esteem what somebody needs to state and comforts both of them.

[C] Being open: This implies being open to new thoughts and various assessments. Frequently, there is more than one method for accomplishing something and others may have a totally unique perspective on a given theme. Senior management may get the hang of something advantageous.

[D] Comprehending the message: Ensuring senior management comprehend what is being said to them, particularly before reacting to the feedback. Approaching inquiries for an explanation is fundamental. Listening effectively by rehashing key focuses on the goal that they realize they have deciphered the criticism accurately. In a gathering situation, request others' feedback before reacting. Too, whenever the situation allows, be unequivocal with respect to what sort of criticism they are looking for already so they are not shocked.

[E] Showing appreciation: Expressing thankfulness and paying little mind to the kind of feedback senior management can anticipate that a few times during business, senior management will get both positive and negative feedback. Saying thank you implies that senior management recognizes the exertion that was taken to assess and to give feedback.

[F] Reflecting and choosing what to do: Surveying the estimation of the input, the outcomes of utilizing it or overlooking it, and afterward choose what to do as a result of it. Senior management reaction is their decision. On the off chance that senior management can't help contradicting the input, consider requesting a second feeling from other business partners.

[G] Settling on Decision: Considering the feedback and choosing the following stages, how senior management is going to utilize the feedback to advance their improvement as well as better their activity.

[H] Following up: There are numerous approaches to catch up on feedback. Some of the time, senior management subsequent will basically include actualizing the proposals given to them. In different circumstances, senior management should set up another gathering to talk about the feedback or to re-present the modified work.