Question

•Identify the measurements or outcome metrics being utilized in your practicum setting to gather and monitor patient satisfaction and patient outcomes data. •Describe the current process of how, when, and by whom these data are collected. •Describe the frequency with which the data are collected. •Describe the process for sharing patient satisfaction and patient outcomes data with nurses, staff members, and other members of the healthcare delivery team.

Answer 1

Patient-centered care will improve patient satisfaction through value-based care. It closes the gap in the health care system. Selecting of a right tool is necessary for measuring patient satisfaction and outcome. The tool, costs, sample size all taken into account while measuring patient satisfaction and outcomes. The best method to measure patient satisfaction and outcome is the survey method. The data were collected either through the written or telephonic interviews. It is time-consuming but it is cost - effective and reliable. The survey questionnaire should cover the areas of quality of care, accessibility of care, waiting time, interpersonal issues. Then the measures are analyzed based on the scales of excellent, good, and average. The team of the Health catalyst and leaders will conduct the current process of surveys and the frequency varies from one year to another year and the average of three times in a year is collected.

The process of sharing this data with health care team will help them to improve the care and outcomes. It helps the professional to identify their lacks and to rectify it. It helps to know the customer's issues and their desires. Sharing of information will improve the overall growth of health care organization.