Question

Create a script to demonstrate your understanding of how to handle a complex patient scenario in a professional manner. Pretend you are an administrative medical assistant and a patient comes into your clinic with a broken arm. The patient has no insurance and does not have any money to pay for the appointment at the time of the visit.

Using a professional tone, write a script between you and the patient where you discuss payment options.

Include the following topics in your scenario: Welcoming the patient and inquiring about their condition.

Discuss the office's payment policy including: Payment must be made in full at the time of the visit OR a payment arrangement must be set up. Late fees will be assessed on missed payments.

Provide the scenario with the patient checking out after their visit is complete: The total cost of the visit is $500, including the x-ray, cast and visit. Confirming the payment option (Patient determines to set-up payment arrangement with office)

Answer 1

Administrative medical Assistant:Hello good morning , How can I help you . May I know what is your problem.

Patient : I fell down and my hand is paining I think my hand is broken so need an appointment with doctor

Administrative medical Assistant: we are responsible to do treatment for you but you are expected to pay for the care. Do you have any insurance ?

Patient : I have no insurance or money to pay for the treatment.

Administrative medical Assistant: According to our policy and procedures you are expected to pay for the treatment you receive from the hospital. The payement must be made now or a payement arrangement should be set up . Late payement are assessed as missed payements . I think you are getting my points . Now you can see your doctor.

Patient : okay

Administrative medical assistant: okay you have finished your first visit . The total cost is $ 500 . X-ray of arm and cast is done for you .

Patient : okay I will do arrangement for the payement with the office.

Administrative medical assistant: Thank you for your cooperation.