Question

Interview a leader you admire about his or her personal best leadership experience and complete a write-up of the interview. Please include leader's personality, traits and his/her affect on those around them in the write-up.

Note: Please write between 2-4 pages.

Answer 1

I admired the leadership of a coffee shop owner near my college. I interviewed him and completed the interview write up. The most important personality that I admired in him is the punctuality in opening the coffee store. He was well organized with a high sense of self-discipline in his work. He has some kind of charisma that makes people interact with him and he becomes friends in a single conversation. This charisma based psychological mindset is attributed as the most important personality behind the success of the coffee shop owner as a result of my interview.
Some of the important personality traits that I noticed in him are the kindness shown by him to customers and employees. He is humble creating a wonderful experience to the customers visiting the coffee shop. He developed teamwork dealing with employees in real time based on experience by showing them empathy. This personality trait earned him trust among the employees and they approach him with their personal problems and work-related problems. Based on the interview, I found that he developed the humble trait by remaining emotionally stable while dealing with stressful situations and frustrations. He said that he has developed this trait over many years of experience dealing with irate customers and dejected employees. He said that while dealing with such situations, he developed assertive thinking that helped him take crucial decisions during confusing situations. These all lead to the development of positive attitude trait that made him energetic, optimistic and enthusiastic in the coffee shop. Based on such real-time experiences and mistakes made in the past, he developed the self-assurance leadership trait that kept him secure, resilient and self-confident in crisis situations. He is polite with the customers and the employees. He agrees with most of the customer opinions and shows empathy on employee family and their well being. This develops a positive outlook in the coffee shop and he manages to get the complete cooperation of the employees in treating the customers well and making them satisfied in the customer service. He often interacts with the customers and keeps an open mindset in getting their feedback. He respects the customers by implementing their feedback in the coffee shop to improve their coffee experience in the shop by altering the shop in a creative manner based on the customer feedback. I have seen him cracking jokes with the employees and customers displaying his humour ability. This makes the entire coffee shop come alive and gets filled with laughter. Customers love coming to the coffee shop to enjoy a pleasant experience.