Human Resource Management,
Disputes cause conflicts. Conflicts are inevitable, it is how we manage conflicts which are of utmost importance.
How would you define conflict? As a manager, what would you do to reduce/contain conflict? Please explain. Examples may be helpful.
Conflict can be defined as an opinion or interest clash between
parties. In organizations, conflicts arise among peers,
supervisors, customers, employees and other stakeholders. As a
manager, it is vital to resolve conflict at the earliest to avoid
further damage to the organization. My manager is a patient old
person with a lot of work experience. Once I had a conflict with my
peer groups on work delegation. One employee has to come early in
the morning to the organization and this is a practice that has
been followed for years. Usually, employees are rotated month wise
to come early to the organization. Normally employees hate coming
early in the morning and I got delegated this work continuously for
three months. I reported to my manager that none of my peers was
interested in coming early and I am getting angry as I have to come
regularly in the early morning. My manager took me and my peers to
the canteen. He ordered juice and snacks to everybody. He then
clarified that this is an organized practice and we have to comply
with it. He resolved the conflict at once by taking responsibility
that he will come early from the next day. Then all peers will have
to come on a rotation basis monthly and do not put the entire
burden on a single staff. Everyone agreed and the conflict was
resolved at once.
I experienced conflict in one of the performance review. Our
organization used to conduct a performance review of employees
through 360-degree feedback method. I conducted the performance
review and report the results to the director with interpretation
and charts about each employee performance on various parameters.
In the performance review, a junior employee scored high than a
senior and experienced employee. The senior employee argued with me
about his poor performance review results. I took him to the
performance review room and he showed his anger about the
performance review results. I patiently showed the feedback
received from various stakeholders and the analysis done on his
performance. I was transparent and communicated in a clear and
concise manner to the angry senior employee. I told that the senior
employee is an asset to the organization but his performance has
declined recently. The senior employee agreed and became cool. Then
he told me that he had personal affairs and this affected his work
performance. The senior employee assured me that he will improve
his work performance in the future. In this manner, I resolved the
conflict and created a positive environment.
As a manager, I would first listen patiently to the problem and get
the perspectives of the parties involved in a conflict. I would
list the various causes of the conflict. I would prioritize the
causes or areas of conflict depending on the seriousness and
situation. Then I would address each conflict area and find
solutions to them. My aim is to break the entire conflict situation
into simple causes and solving them one by one to reduce the
conflict as much as possible.
Human Resource Management, Disputes cause conflicts. Conflicts are inevitable, it is how we manage conflicts which...
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