Question

Encoded information the source intends to share with another person is:

	A.	the source
	B.	the message
	C.	the signal
	D.	feedback
	E.	the destination

Fiedler suggests when there is a mismatch between the type of situation in which leaders find themselves, and the leaders style of leadership:

	A.	the leader should be discharged
	B.	the leaders should be flexible enough to adapt to the new situation
	C.	any leadership style is appropriate
	D.	leaders should shift to situations for which they are best suited
	E.	immediate training is necessary no matter how long it may take

n interpersonal communication, the destination's reaction to a message, is known as:

	A.	feedforward
	B.	feedback
	C.	listening
	D.	the communication process
	E.	critique

A force in the situation that influences a manager's determination to make decisions is the:

	A.	values of the manager
	B.	manager's tolerance for ambiguity
	C.	problem to be solved
	D.	characteristic of the subordinate
	E.	level of confidence in subordinates

A leadership style that instructs followers on how to meet special organizational challenges they face is known as:

	A.	coaching
	B.	transforming
	C.	servant leadership
	D.	authentic leadership
	E.	contingency

One of the most important, most difficult, and most neglected skills in communication is:

	A.	encoding
	B.	decoding
	C.	selecting the correct signal
	D.	listening
	E.	feedback

Answer 1

1. Message. The source intends to share a message with another person.

2. D. As per Fiedler, the situation should be changed. Leaders should shift to situations for which they are best suited

3. B. Feedback. The reaction to the message by the receiver is known as feedback.

4. C. Problem to be solved - This is 3rd Situational force as per theory.

5. A Coaching. The followers are guided by leaders on how to mitigate organizational challenges.

6. D Listening. In communication, listening is a key skill to understand the speaker. This is neglected by most.