Question

Identify three theorists that have contributed to the quality movement. Create a table that describes their work, major tools, cost to implement and the role of technology in the implementation process. Then, in a 1-2 page paper, provide at least three examples for each model and its application to healthcare

Answer 1

Name of the theorists	Work	Major tools	Cost to implement	Role of technology
Edward Deming	Development of Total Quality Management	The theory of knowledge, value system and concept of variation	External failure cost, internal failure cost, inspection cost, and prevention	Technology is utilized for total employee involvement, training, top quality management, development of information system and logistics data analysis
James Champy	Re-engineering management	Change management, benchmarking, process and customer focus an problem solving and diagnosis	Cost for quality retention and cost for BPR practitioners	Technology impacts on re-engineering change and an enabler of BPR
Philip Crosby	Crosby’s theory on total quality management	Hazard prevention and development of value standard	Nonconformity price and quality improvement cost	Technology is used for defect identification and employee supervision

• Total quality management of Edward Deming: The examples of total quality management are the commitment by the senior management of an organization to develop employees and management of consumer requirement.

In healthcare, total quality management can help healthcare professionals to provide quality care to each patient. Moreover, it can be impactful to reduce leadership issues in healthcare organizations.

• Examples of re-engineering management: The examples of re-engineering management is redesigning of supply chain management and management of customer orders.

In the healthcare sector, re-engineering management can be utilized to improve care management and optimize healthcare leadership.

• Examples of Crosby’s total quality management are standardization of organizational performance and prevention of organizational issue detection.

In healthcare, it is impactful in detecting healthcare issues. Moreover, an indulgence of Crosby’s total quality management can improve the quality car.