Question

Based on your nursing experience, what change would you like to implement to improve care? What are the first steps you would take to implement the change?

Answer 1

Ans) All successful quality improvement programs include four key components: the problem, goal, aim, and measures.

Here are a few ways you can improve patient-centered care in your hospital environment, and make sure it sticks.

- Make Sure Staff Members Understand their Roles.
- Set Department-Wide and Hospital-Wide Goals.
- Reward the Champions.
- Set Clear Guidelines.
- Work Closely with Patient Advocates.

The first step to implement the change is to:

1. Make Sure Staff Members Understand their Roles

- One of the biggest threats to achieving patient-centered care in the workplace is each employee believing it’s up to someone else. The front desk staff thinks it’s the responsibility of the floor nurses.

- The floor nurses think it’s the responsibility of the physicians. It’s an age-old game of “pass the buck.” However, for patient-centered care to be successful, everyone must take full responsibility.

- From treating patients with courtesy and respect to making sure all needs are met prior to discharge, everyone plays a crucial part. Your primary role is to make sure they understand theirs.